We are currently looking for people to serve as Patient and Family Centered Care Advocates.

Patient and Family Centered Care is a partnership between patients and families to ensure that the highest quality care is provided.

In this partnership, patients, family members and community members help us improve the health care experience by shaping policies, programs, facility design and daily interactions.

Click here to view our Patient and Family Centered Care Brochure

Patient and Family Centered Care

Frequently Asked Questions

A patient, family member or community member who would like to volunteer his/her time.

  • Recognizes that each patient and family is unique
  • Willingness to work with others
  • Supportive of an environment that fosters open, honest communication
  • Listens well
  • Collaborates on solutions
  • Displays a desire to improve the patient experience
  • Willingness to share experiences in a productive way

Advocates can:

  • Serve on the Patient-Family Centered Care Council
  • Serve on short-term workgroups with a specific task such as redesign of signage
  • Assist with development and/or review of education materials
  • Share  healthcare experiences with others

Patient and Family Centered Care Council (PFCC) is comprised of patients, family members, community members and hospital staff. Members serve a two year term and participate in monthly meetings to accomplish the following goals:

  • Provide supportive channels of communication between patients, families and hospital staff
  • Provide input and feedback on delivery of services for patients and their families
  • Review issues referred to the PFCC Council and provide recommendations
  • Provide input and participate in education of hospital staff
  • Educate families in health care issues
  • Provide input regarding program development
  • Assist in planning for new facilities and services
  • Complete application available here or by contacting Kathleen Engelmeier at (724) 223-3175
  • Participate in an interview
  • Complete the orientation program, if selected