The WHS Safe Care Commitment
WHS is following all state, federal and CDC guidelines to ensure that our hospitals, physician offices and outpatient locations are safe for you. We have rigorous infection-prevention protocols in place. We require patients to wear masks and staff to wear appropriate PPE; in addition to a number of new measures put in place to protect you and your family. The safety of our patients, staff, students, and the community remains our top priority.
So, don’t put your care on hold.
We have largely resumed normal operations, including surgeries, imaging procedures, rehabilitation services, office well visits and more. WHS team members are reaching out to reschedule patients whose appointments were postponed due to COVID-19.
If you need medical care, don’t wait. Our Emergency rooms are safe and open 24/7 – remember to call 911 in an emergency. Otherwise, call your provider’s office to schedule an in-person or virtual visit today. If you need a new primary care provider or specialist call the WHS Physician Referral Line at (724) 250-4310.
Please note: COVID-19 has been a rapidly changing situation. We are updating the content on this page weekly but the items outlined below are subject to change at any time.
WHS is committed to keeping you safe. When you visit our facilities we are providing:
Safe Arrival Screenings and Check
When you arrive at one of our facilities, for your safety and the safety of our staff, we will require you to wear a mask, social distance, go through necessary screenings and clean your hands. In many of our hospital departments, you will notice our social distancing stickers on the floor to allow for adequate space between patients.
In terms of screenings, either on the phone while scheduling, or when you arrive, you will be asked questions about your health and any symptoms you may be experiencing. Depending on the facility, you may be asked by a WHS team member to take your temperature but the majority of your check-in process will be contactless.
In the event that we require you to fill in information on paper, anything touched including ink pens, clipboards and other materials are thoroughly disinfected in-between each use.
Safe Lobbies and Waiting
For your safety, the lobbies and common areas in our emergency departments, hospitals, outpatient centers and physician offices are cleaned and disinfected frequently throughout the day. These include high-touch areas such as elevator buttons, doors, tables, chairs, touch screens and counter tops.
All magazines, brochures and other paper reading materials have been removed from our lobbies. Seating capacity has been spaced and limited to align with social distancing guidelines. In most of our WPG physician offices, you can even wait from the comfort of your car.
We also offer hand sanitizer in all of our lobbies and waiting rooms and we ask that you use it upon arrival and for additional use, as needed.
Safe Patient Care Areas and Rooms
We separate our patients. In our hospitals and emergency departments, we have designated rooms for COVID-19 patients. Those patients are also treated by dedicated COVID-19 staff members. Many of our physician offices have designated well exam rooms.
We also perform extensive cleaning and disinfecting, in both COVID and non-COVID areas, following all CDC guidelines. We assure you that it is safe to seek care in our faculties.
Safe Care Team
WHS team members are currently required to self-monitor for signs and symptoms including temperature. If an employee has symptoms of a respiratory illness or fever, they are required to stay home until they have recovered completely and cleared by our Employee Health or Occupational Medicine department.
Throughout all areas of the health system, all WHS employees wear masks, including non-patient facing team members. Patient facing team members also wear appropriate additional PPE, according to the current CDC guidelines, while working with patients.
Safe Outpatient Testing Locations
Our Lab, Radiology and other testing locations follow the same protocols as our physician offices and hospitals. Seating capacity has been spaced and limited to align with social distancing guidelines. If you arrive at one of our facilities, please practice proper social distancing even if it means to extend the line outside the door. We also ask that you wear a mask and call the location ahead of time to confirm hours of operation and scheduling requirements.
For some patients, an in-person visit to their physician’s office is not required and can be done from the safety of their own home. Currently, our WHS Primary Care Providers and Outpatient Specialists provide TeleVisits and Virtual Check-In calls .During a WHS TeleVisit you’ll communicate with your provider via video through a smartphone, tablet, or computer equipped with a camera and a good internet connection. You must be an existing patient of the practice, and must set up a prescheduled visit with your provider though the office. If you are interested in a WHS TeleVisit, call your provider’s office today to determine if this type of visit is right for your care need.